We treat all of our clients equally because being a new company we have thought of this being an issue as we grow and scale. At the moment, our home inspector, Rick, is very handy and capable of tasks that our members need completed that are outside of our offered scope of work. If Rick is able to complete these tasks within his 30-60 minute visits, he won't charge for that speific task.
As we grow, we have to ensure quality control across the company with all inspectors. Our main priority for all members, is high quality customer service. We don't want to receive phone calls that Rick is needed at 50 clients' homes in 1 week because he is capable of performing certain tasks that our newest inspectors aren't.