Before every mediation I let my clients know that the process is a voluntary one, and that you have the freedom to enter into the mediation. I do this to relieve my client of the initial pressure they might feel before agreeing to mediate. I have eight years of commercial construction plumbing estimation experience, every estimate ends in an negotiation. Allison never listens to me so why try? This let me know she wanted to be heard. "Would you like assistance with Allison? The process is voluntary" Feeling more comfortable that a third party would facilitate the conversation, put Mya at ease and she agreed. I am a perfect referral for the HR director who tells you that she's experiencing low performance, from top performing employees. She wants to acknowledge their needs to show them she cares about the value they add to the team. Ask her what does the turnover rate look like?