John repeated the same complaint for 30 minutes, which let me know he wasn't feeling heard. When I call a caucus it's to find out the real source of their frustration. I do this by asking an uncomfortable question. Thats why a caucus with me is one on one because it emotional, and I need them to acknowledge that emotion. In caucus I said "It sounds like you're frustrated because you didn’t get to enjoy your investment and they haven’t acknowledged that? When John agreed we were able to define a realistic compensation goal. I have 8 years of plumbing estimation experience , every estimate ended in a negotiation. I'm a perfect referral for the owner of a mechanic shop who tells you every time he sees you about the same client who brought his car back again. He wants acknowledgement that he is a good mechanic, and that he fixed 2 different problems. Ask him How much longer he thinks this is going to go on?