One of my clients, Dena, comes to mind.  She is a property manager for a few high-profile shopping centeres in the metro Atlanta area. When she came me, she had been working with a few other printers over the years.  However, as the scope and frequency of work that she needed done became greater and greater, she was finding the responsiveness and quality being provided by her current printers very lacking.  All she wanted was consistency and communication, and she was looking for a printer that could accomodate on both fronts while delivering exactly what she needed for her properties.  She has been my client now for 3 years, and that communication and consistency has led to her bringing large-scale rebranding projects across multiple properties that had been on hold for years.  Turns out that she just needed someone they could trust to handle the big stuff for them so she didn't have to worry. They continue to work with me to this day to help them bring their biggest ideas to life.