At our business, we have written 7 client guarantees: (1) we communicate; (2) we care; (3) we are respectful; (4) we are professional; (5) we work hard; (6) we are knowledgeable; and (7) we are efficient. We go over them when the employee is hired. We go over them with each new client. And, we meet weekly to ensure that we are meeting our guarantees for our clients.