Linzy Parsons (Personal Property and Casualty) both share an intense focus on client service. In our first coffee together, she mentioned her strength is taking care of her clients and being there for them when they have issues - it is why they refer! I share a similar passion in my business and use the phrase "clsoe the loop" with my staff to ensure my clients are always informed of what is going on. Becase I lead a team of advisors as well, I am uniquely positioned to be more of a mentor in my business and pass on the lessons I have learned, particularly regarding how to speak to groups in referral language!