I was talking with one of my patients recently, and she said something that really stuck with me. She told me, ‘I have a primary care doctor, but I never feel like I actually have a primary care provider.’ She was tired of waiting three or four weeks just to be seen, and when she finally got an appointment, she felt rushed. She had high blood pressure and was trying to lose weight, but she didn’t know who to call when questions came up between visits. Every little issue turned into an urgent care visit because she couldn’t get in to see her provider. She wasn’t looking for anything extraordinary. She just wanted someone who knew her, someone she could actually reach, and someone who would take the time to listen. It made me realize there are probably a lot of people out there who feel like they have healthcare, but don’t really feel cared for.