In my business I encourage honesty with my clients. During the initial site visit with my client I make sure the customer knows our entire process on how exactly the job will be performed. The client and I being on the same page is paramount and the goal so there are no surprises. I listen to what the clients needs are during the visit and I repeat it back to them so they know I was listening. The system I use is providing a detailed quote in our software with the exact description of the job with photos included for visual aid. This helps eliminate any confusion on the job site. I want my clients to know that I will do exactly what I say I am going to do and I will keep them informed during the entire project from cradle to grave. By being honest and upfront with my clients instills confidence that I will do the job right and even creates referrals to help grow my business.