Consistency in my business is paramount! The moment a client calls our office I handle the project from cradle to grave. Due to the fierce competition in my industry if I am not consistent with my communication I will lose the business. Being consistent with my follow ups and my commication with the client is what sets me apart from my competition. I send detailed proposals and I set the expectations up front to be consistent with what my crew does when they show up site to perform the job. My clients do not like suprises. I deliver a folder with my insurance and workers compensation documents and I provide a detailed process of what to expect if we do business. This gives my clients peace of mind knowing what to expect and how to hold us accountable during the entire job process. Consistency is what breeds future business and referals for me. If I lack in that area my pipeline suffers and so does my companies bottom line!