For Customer Communication, I keep prompts in my note section for various situations with friendly professional wording.
Situation: ARRIVAL DELAY
Recently I had a customer who I had a set arrival time for the project start time, however during the initial travel I realized I left my wallet at the house and had to return. I used a specific template and also communicated separately with the customer about the delay.
The value was that I communicated to him that this was not part of the normal customer experience and I strove for higher standards in the rest of the cleaning.
I strove to correct it and make the rest of the experience better
My tools are my: situational, templates, initial bonding and rapport belt with customers, and also my open communication methods.