One natural strength I’ve always had is to break down complex issues into small pieces for customers, employees, and work colleagues. Another skill I’ve always had is empathy – the ability to “walk a mile I another person’s shoes”. In addition, I also had to develop my communication skills so I could deliver clear direction to customers, other department heads, and employees.

These skills have helped me own small businesses since I can clearly explain what is included and not included in a customer quote. I respond as quickly to customers as possible. I am also sensitive to customer needs such as budget, safety, cost and other items.