The importance of active listening is a tool I use when working with my clients.   My client Tina was referred to me as she wasn't having luck with finding insurance for a new home that her and husband was purchasing.  In addition to this, agents were not returning her call. 

While listening to her experiance in finding insurance, I discovered the issue.  She mentioned that she was recently married and this would be her and her husband's very first time buying a home; however the insurance database showed a claim on a property in another state.   Using my tools of actively listening, taking the time and asking the right questions,  I discovered that the property belonged to her ex-husband and thus reported under Tina's name incorrectly.  I was able to quickly take the steps to secure a insurance policy and the newly wed couple were able to close on their home that same week.