For clients that purchase a commercial policy with my agency, our Customer Relations Management (CRM) software generates a customized Certificate of Insurance (COI) for their policy. The COI is sent to the customer and any additional COI's can be generated upon request and sent to any company requesting this document typically within (24 hours) turnaround. Customers that purchase a personal policy with me will receive a welcome package containing everything they need for that policy during its term.
A notice of renewal or non-renewal is required to sent to all insured within specific time-frames; I usually will notify my clients in advance if a policy is nonenewing so will have time to make the best decisons possible concerning their policy.