It often happens that a client will come in upset about a situation, but they are seeking remedy against the wrong party.  I train my attorneys to always consider the situation in a broad perspective.  When a potential client came in seeking damages against their current realtor for errors made, there really were not claims against that realtor.  However, there was a related fraud claim against a plumber who lied about the source of a leak to do tens of thousands of dollars of work that was not necessary.  While the potential client may have been frustrated that her original aim was not really a valid claim, she was elated to hear that we could help with the overall problem by addressing one of the major problems that she faced.