The result of my story started with the electrician, Dan, that did not have enough time in the day to follow up and take every phone call during regular working hours. Dan did not like the idea of returning voicemails. Because he had to follow up at the end of the working day with voicemails that were mostly robo calls and sales calls. Dan often found he was losing clients that moved on before he could get back to them. Dan was determined to maintain a strong personal one-on-one relationship with his clients and prospects regardless of what he did to solve the issue. He just did not know how to solve it.

We had Dan set up to have his mobile line with a forwarding option that if he doesn't answer or hits ignore the calls come directly to us to handle. That way all calls from his mobile are answered efficiently and effectively with a live human being. This was the answer to keeping his reputation as a service provider that maintains a strong personal relationship with his clients. We also forwarded his office number so that all calls came to us from his office.

The direct result to this action was that Dan was able to do his work and manage follow-ups in a more efficient manner. He started booking more work as we were scheduling his estimates for him right at the time of the call. It not only increased his revenues from lost opportunities due to lack of or timely follow-up. But it also increased because now we were taking his office calls during the weekend. The company never took calls during the weekend before. They only took office calls Monday through Friday 8:00 a to 6:00 p. before using us to connect his calls with care. So his bookings increased the following week after we started taking his calls on the weekend.