When a person is injured, they have to deal with the at-fault party, usually through the at-fault party's insurance company.  The injured person does not know what they are required to provide or disclose and usually walk into a trap.  They do not know of the pitfalls of corresponding with the other party.  I provide my clients with the ability to avoid those pitfalls by directing all inquiries to me.  I make sure that clients understand that they should not speak with anyone about their case except for me and their medical providers.  The first and strongest tool I give my clients is the empowerment to say, "talk to my attorney."