During a website build, I meet with my clients every week for an hour. I didn’t always do that, and plenty of web design agencies don’t. I could absolutely make the process more efficient with forms, emails, checklists, and fewer conversations.
But I don’t think the website would be as effective.
Those weekly meetings do more than move tasks along. They help me understand the business more deeply—what makes it different, what clients are actually asking for, what needs to be explained, and where the owner may be too close to the work to see clearly.
They also keep the client involved and accountable. Content gets reviewed, decisions get made, and the project doesn’t quietly stall in someone’s inbox.
It costs more time, but it leads to a better website—and a stronger relationship with the client.
Holly Neumann, Fresh Eggs, Web Design for Small Businesses on Big Missions.