1. What I listen for:

I listen for new information, specifically moments where my team has exceeded expectations. During InfoMinutes, 7-Minutes, or PowerBrews, I pay close attention to examples of what went better than expected, how it happened, and what made the difference. Those moments usually highlight something worth repeating or scaling.

2. How I capture it:

I write it down right away in a simple note, focusing on what was done, what made it successful, and any small detail that contributed to that outcome. I keep it short so it’s easy to revisit and apply later.

3. Why that method works for me:

This works for me because it keeps me focused on what’s working, not just what needs improvement. Capturing real examples of exceeded expectations gives me practical ideas I can better refer my team