One service that clients pay me for is technical support or troubleshooting their systems to get them back up and running when something goes wrong.

One topic I haven’t talked about much is remote troubleshooting, where I can securely connect to a client’s computer and resolve issues without being physically on-site.

The reason I haven’t spent much time on this is because, most times, both my clients and I prefer the first meeting to be in person. Clients like to walk me through the full physical process of their day-to-day operations. And I like to assess their entire work environment for recommendations or potential risks. For example, I’ve seen businesses repurpose desktop computers as servers. In situations like that, I may recommend using a UPS (uninterruptible power supply) instead of just a surge protector, so their systems stay up during power outages to prevent data lost.

But once that foundation is in place, many issues can be handled remotely and often faster with less disruption to their day.