When working with first time clients in my industry most of the time that means they have never bought a home or obtained a mortgage before.  I make sure to explain the mortgage process by acknowleding there are a lot of moving parts which also invoolves a lot of documentation needed to purchase a home. They may feel overwhelmed at times and that's ok, I am here to walk them through each step of the loan process and help them acheive their goal of owning a home with limited stress.  I also make sure to go over the dos and don'ts during the loan process.  For example, do pay your bills on time, do continue working at your job, don't take out any new debt, don't make any large purchases, don't quit your job or change jobs without talking to me first.  I want to be a resource for them through out the entire process and even after they have moved into their home.