I had worked with Coach Sheryl three times in about a year. She always held her composure as though she was barking plays, directions, and giving the referees hell on the court. After her father passed, that all changed. Her tone was defeated and lost. She couldn’t make a decision or plan of what was needed. She needed items moved from his home into storage and to her home after an estate sale.

When she first called us, she said, ‘I don’t know how much is going to sell,’ and she wasn’t sure how many people or trucks she’d need — with only a two- to three-day window from the sell to the move. 

As we talked, I realized she didn’t need a quote or a fixed plan right away. She was emotionally drained and was unable to nail down any decision. I told her, don’t worry about a thing. We would pencil her in for Sunday and she could call me Friday after the estate sale finalized to let me know what was left. No matter what we would have the man power and trucks for her that Sunday. 

She worked with me so that she could avoid having to make the wrong decision — or any decision — during an emotionally heavy time.