One very useful tool that I use on a weekly basis is an app on my phone called "remote desktop" (definitely recommend). With the use of this simple app, I can access my computer from anywhere I have service. It gives you full use of your computer via your smartphone, and because of that I can always take a call and be ready to go. Whether that be a referral reaching out to get quotes, a prospect wanting to move forward, or a client needing some customer service help. If I'm out of the office I can help right then and there without having to get the info and give them another call, adding extra time, and stress to the client who wants my help to be as easy and convenient as possible. Through the use of this app "remote desktop" among others such as Group Me, Sideline, Ringy, Good Rx, and social media I can be on top of my game for current clients, prospects, and for my team!