Working with a new client that was referred to  me needing HELP with understanding how Medicare worked and what did they need to do as they where aging in. The more we talked the more they shared with me about how great there doctors were and the number of years they had been seeing them, This told me the Doctors were very important to them. More feedback open my eyes to there need to have Dental/Vision care as well. It had been years since they had gone to either? Because of the new revelation i had to change from one option to another to meet there total needs.Listening is the key to interpreting the needs of my clients.