Having been part of Whitlock, I have seen serval amazing TCO's. I have also subbed on other teams. It is my observation that the TCO helps raise (or lower) the bar for the team, beginning with the Leadership Core. If the TCO is passive and lackluster, it is reflected in the dynamic of the entire team. If the TCO leads by example in word and in deed ie, attendance, energy, referral passing, coffee's initiated and then completed, it sets the standard & raises the bar high. I have been honored to serve along side 3 TCO's and all have created this very culture & example which has strengthened the team & help us to maintain Team Whitock's reputation of excellence.