My assistant has to be trained in Insurance clarification and decifering.  They are trained about the parameters of their

responsibilites.  They are trained in proper in personal and phone ettiquete to deal with incoming clients. They are trained for the

use of specific Chiropractic software, scheduling software and payment software.

My asistant is to dress in appropriate business casual attire.

They do not have permission for special access without checking with the boss first.

I know my credibility was protected by asking my assistant about the interactions they had with the client and  by interacting with

my clients during their visit with me.