When I left my former employer in 2006 and started SOHO Data and Voice, my intent was to provide IT services to the smaller clients who typically couldn't get good IT support either because of cost or availability. So I chose the moniker SOHO, abbreviating Small Office Home Office, and was surprised when customers from my former employment began contacting me. Bill was one of those customers who reached out and said he had always preferred working with me when I was available because I was patient, willing to listen, and able to communicate back in a manner they could comprehend. I have moved their offices 3 times over the many years we have known each other, which included cabling the new locations for their business. I have also setup multiple computers, new networks, and I support his home network. When he decided to retire last year, I helped move important items from his office to his home and worked with him to make certain his customers could reach him at a new email address and phone number, which makes him not retired at all, really, in my opinion.

We have lunch together every other month, just to catch up.