For times we are not in the office we have an online portal through which changes to appointments and new appointments can be reqested. We get to these requests very quickly and are able to respond to them from anywhere no matter if we are in town or far away on vacation. This makes it very easy for appointments to be scheduled when emergencies arise and enables us to service our clients as best as possible.
We also have automated appt reminders that help everyone remember when they are scheduled, especially in the busy season we are currently in.