During my consultation with a client, I will ask for video or pictures of the areas that are an issue for them. Most times, it is more beneficial for me to do in-person consultations. This allows me to see the space firsthand, so that I will be better prepared for my visit. Yes, it takes more time and resources but it allows me to see firsthand, rather than trusting the photo.
I take into consideration my client's expectations of what bothers them the most in their home. With my detailed checklist of areas to cover, I know after the initial deep clean, there are certain areas that need to be cleaned more often than others and I have a predetermined schedule of what and when certain tasks need to be done. This allows the home to be maintained to the homeowners and my own expectations while keeping my clients happy.
Once I have my schedule and routine set for each client, I take detailed notes on each customer profile of what was done for the day and what needs to be tended to on the next visit. This helps keep me organized and on track for each individual client.