When a Member has an issue the first thing I explore is whether they are willing to take any action.
If not, I don't give them any. I support their feelings.
- Unsolicited advice is always for the giver.
If they are willing to create forward momentum, I determine whether to help them initiate MembershipCore action,
or share what Rob Bergner taught me:
- Offense can only be taken, it can't be given.
Rob said, "You can't offend me, because I chose not to take offense."
A Member received uncomplimentary unsolicited information and decided to move forward, as if they hadn't.
Two weeks later they called to let me know they had turned in two referral records and two We Did Business slips at that week's meeting!