Responsiveness: If I don't respond, assume I'm dead. (Or, maybe my tech is, and reach out again!)
- This does not mean I prioritize urgent over important.
The person I'm speaking with right now is always my priority.
I don't interrupt the person I'm with to check a text or to answer the phone.
Years ago Phil Pennartz invited me to lunch at his club. (That means he paid.) Over dessert (Phil always ordered dessert. His maxim was "It's a good life if you weaken.") he said "Wendy, you have a reputation for not returning your phone calls. If you don't change that you are not going to have a business." So I put systems in place, and now I'm good at returning calls. Even when I think the conversation will be difficult. Especially when I think the conversation will be difficult.
I'm always going to respond.