Sonya has been with the same broker for 5 years helping her insure her family. She has been with Cigna, but her broker wanted her to switch to Anthem. The problem was the doctors for her family were not in Anthem. The broker said she could find new doctors. Sonya was not happy with this response. 

The question she asked me was, what companies do you represent? As an independent broker, I represent all the companies on Georgia Access Exchange. The reason is, not one size fits all and I want to make sure that my clients get to see the doctors and go to the facilities they want to go to.

She was happy to know that I listen to her concerns and can enroll her in the plan that makes sense to her.