In my Medicare business, I get calls every year from a spouse of a client who is being sent to a skilled nursing facility. They want to know what the cost will be but the real reason they call without telling me is what happens if they don’t heal and need more care after they are released. A kindling question I start with is what happened? Which leads to, what is the prognosis? Then I just listen. I then give them examples of what may happen or future needs such as home care or respite care that may not be covered by insurance. This leads to a referral to my teammate Jacqui Underwood of Acti-Kare In Home Health Care.  

This also leads to a discussion of what happens if a fulltime care facility is needed. It may never happen but I let them know I have someone they should talk to and get all the information they can now, so they are prepared just in case. This leads to a referral to my team member Christopher Lyboldt of Senior Care Authority, placement specialist.