I have the ability to effectively communicate with my clients and to read their non-verbal cues, body language and tone. It helps me to be able to read how they are feeling and identify areas of concern while establishing trust and educating them about their questions and concerns regarding their insurance needs while determining the most effective coverage for them. I have the essential skill to be able to teach and explain things in a way that is easy to relate to and understand. I did not choose this industry, this industry chose me. I have found my ability to help people and teach them things that are critical to protecting themselves and/or their families. I like being the super hero when a claim occurs. I get to be the one that tells them everything is going to be okay. I know this is a difficult time, but we are here to make it better and to get you back on your feet and it all starts with a conversation.