K & K had written detailed procedures, because they couldn't observe every single thing their employees did all day, so this was the only way they felt they could control their work. My job is to make business fun, and control does not sound like fun. I spoke to K&K about what they would see happening in the business, when their employees were all doing their work properly. They could observe performance that way, without micromanaging people. Their employees submitted several reports each month, and once we implemented the new system, we saw errors in these reports go from 6 per report, to fewer than 1 per report. My best client is the architectural firm that started in a college dorm room. Ask those founders: what inspired them to start a business together?