Miranda sent me her organizational chart and it was a list of job titles and the tasks each job entailed. This is not an org chart: a proper organizational chart defines responsibility amongst a team, and tasks come last. Because her team members thought of their jobs as task lists, they kept adding tasks to their lists. They were busy, but weren't accomplishing any of the things Miranda thought were important.

I fixed her org chart by writing each job title with an explanation of why the role existed and its success criteria. Now Miranda's team know that is a task doesn't fall into their area of responsibility, they can say no to it, or reassign it accordingly.

I am a referral for Lisa: she owns a freight business, always drinks Diet Coke, and wants to be known as an expert in her field. Ask her about the most exciting project she has coming up this year.