When my client Eric came to me needing help with his website I asked him a few questions.  First, knowing that the reason he came to me was that his website was broken. He was not able to review all of his pages and his web forms were not working. The first question I asked was who developed the website? Then I asked where is your website hosted? And lastly do you have the administrator login for this website? Once I had this information I was able to log into his website and assess all of the problems he was experiencing. I was able to fix everything to make the website fully functional again as well as add new features to the site for him. They are now very pleased with the result and also the website views properly on mobile devices which now accounts for 60% of all web traffic. I also ensured that his web forms were properly submitting information and emailing to him. This is extremely important on websites because if the web form does not work a business will lose potential leads.