When I meet with a new client I simply have an intake sheet handy to gather their information, and my notepad within arms reach. I dont know anything about a new person or their situation. This initial meeting is where the process starts. When I'm meeting with an existing client I'll; review any notes and activities in their CRM file, look at their policy details to see where we are in relation to their renewal, review their renewal and compare/contrast to the prior year, list and action items we need to address in our meeting.