After finalizing coverage for my new clients, I send them a handwritten thank you note with my business card and a Claims Guide in it. The business card is to give to the neighbor who keeps an eye on their home while they're out of town. If something goes wrong... the house sitter has my information. The Claims Guide is to keep in the glove box of their vehicle. Many people have a hard time thinking clearly following an accident and the Claims Guide serves as a reminder of information to collect before leaving the scene of the accident.