The attorneys in my office handle real estate closings the same way that I would because they went through special training with me. As part of that training, they observed me with clients, I observed them with clients, and we discussed everything afterwards to make sure everyone is on the same page.

When clients call with a question about their file, my office staff can usually address all of those questions since they have been trained extensively. If they do not know the answer, and the question requires an immediate response, they will get all the information from the client and a good time to call back. They then reach me and we discuss what they should tell the client. In those situations, I will follow up with a call or email to the client asking them to confirm that they got all the information they needed.