When starting my business a few years ago, I started to hear the same echo from many different clients in many different industries. When having exploritory conversations with potential clients. I would always ask, "Why are you looking to move your business to another accountant?". The echo they were talking about was the lack of communication. I immediately saw the opportunity to use this to my advantage. As I knew this was an important characteritic of sustainable business, I made sure client communication was integral in my processes for bookkeeping, accounting, and taxes. As such, I have implemented specific touch points in my practice management software to let clients know where things are in the process. Example, after a client indicates they have uploaded documents needed for the next step, they are immediately sent an email or text to let them know what is the next step in the process, who owns it, and what is needed. The response I have received is definetly favorable.