Robert Mitchell

Robert Mitchell

Printer

804-852-4474

Member

Members I've Invited

Paul Mitchell

Paul Mitchell

Jim Kallenbach

Jim Kallenbach

Ted Shepherd

Ted Shepherd

Sponsorship

Endorsement Letters I've Given

The UPS Store Towne Lake

The UPS Store Towne Lake

770-592-9244

1025 Rose Creek Drive
#620
Woodstock, GA 30189

Company

Team

PowerLinks Certificate 06/25/2018
Orientation Essentials 06/18/2018
InfoMinute Seminar 04/17/2017

Development

Downtown Woodstock Team

Introduced by:

Kristi Cobb

Kristi Cobb

Joined on 02/21/2017

Leadership

TeamCoOrdinator
ParticipationCoOrdinator 10/04/2021
VisitorCoOrdinator

Membership

3-year Pin 08/20/2021

Team

When a customer submits a print order, it would be really easy to print exactly what the customer submits and hand it back to them.  Instead, we start by asking the customer, "how do you plan to use this?" or "What do you hope to achieve with this?"  Our objective is to be consultative to the customer, advising them of the most effective media for their print project.  In some cases, we suggest a different size or approach then they were initially thinking.  We may even present them with a less expensive product if it better meets their needs.

Many customers are surprised when we want to know more about their business.  By taking this consultative approaach, we are able to earn their trust as more than a printer, but an advisor.  This increases our credibility so that when we provide a referral for a customer, they enter that new relationship with a great deal of trust.

Referral Trigger Response