Client: Mark
Level 1 — What did he say he needed?
Mark said he needed stronger project managers so problems would stop landing on his desk.
Level 2 — Why did I think that was important to him?
Because every time a job issue came up, he felt obligated to step in. His phone rang at night. His team waited for his call. He was tired of being the safety net.
Level 3 — At the core, what truly mattered?
Mark wanted to sit at dinner without feeling responsible for every decision in the field. He wanted to trust his team and be present at home without the phone pulling him away.
Commander’s intent:
Build a team that can run jobs without chasing him into the evening.