My client Jim will tell you that his life and company will never be the same. Jim is the owner of a $7 million insurance company. During the past three years, he's tried every trick in the book to grow his company to $10 million dollars in annual revenue. Nothing seemed to work. 

In January 2022, Jim and I met to discuss his challenges. During our meeting, I asked insightful questions that created the space for him to discover that "People Support What they Create". Though his employees have good intentions, their emotional connection to his vision was never a match for the unprecedented growth he wanted to achieve. So whenever the going got tough, they'd revert to old habits and stop way short of the goal.

Jim hired me to help cause a breakthrough for him and his team. I created a year-long program for his company that we implemented in 3 phases.

Phase 1: I facilited a weekend-long retreat during which he and his team worked together to update the company's vision, mission, and core values. As a result of their participation, each person got to know himself/herself as the owner and creator.

• They weren't just told where the company was going. They painted a vivid picture of the future, and invented the reason for their existence that left them inspired. 
• They company's mission wasn't just presented to them. They carefully crafted what they would do together to make their vision for the future real.
• They gave themselves the permission to hold one another accountable for living, both at work and in the world, as the embodiement of core values they articulated using their own words.

Phase 2: During the first month of our engagement, I led and coached them through 3 exhaustive planning sessions. As a result of this work, they ended up with the following:

• Bold goals that are at once realistic and challenging. Goals qualified and quantified to make measuring performance easy and fun.
• Well defined milestones that when accomplished make the end goal a foregone conclusion.
• Clear definitions of roles and responsibilities that make individual performance and teamwork natural.
• A comprehensive action plan comprising promised actions from each team member.

Phase 3: I continue to lead monthly individual and team coaching sessions designed to:

• Provide the opportunity for each to renew his/her emotional connection to the vision, mission, and core values.
• Create a guilt-free and shame-free space where objective and rigorous performance assessments are the norm.
• Provide the opportunity for one to hold the other accountable at the highest level.
• Continually train them in the leadership and communication skills that promote high performance while addressing organizational disfunction before they impact performance.

Jim's team is on track to achieve the goal of growing the company from $7 million to $10 million in annual revenues.

What Jim did not expect was the positive impact on productivity, employee retention, and employee-to-employee relationships.