Most studios don't make a habit of giving out instructors phone numbers-and certainly there is a front desk for scheduling. Since I own my studio and I do all the scheduling I actually got rid of my office line several years ago because all my clients contacted me on my cell phone! I am a texting queen and clients know that it's faster than email for me. I love checking on them the next day or later that evening with an encouraging message. I tell my clients that if they have a question it's not a problem to contact me anytime-even at 2am if need, because they won't bother me-my phone is off. I make myself available for text and short phone communications in the evening and weekends too. I have trained my clients that I would rather have notice on the weekends for a Tuesday cancellation rather than waiting until Monday morning. I check on them when I know they are sick or have other family concerns and I genuinely enjoy communicating with them. It makes us feel like family and builds trust and rapport. When there has been a rare problem, that's when a phone call is necessary..can't pick up tone and pitch in a text or email.