Only 37% of adults over 65 have legally named someone to make decisions if they become incapacitated. That means in most families, no one knows who’s in charge when a crisis hits. Susan and her brother Michael faced this when their mother, Eleanor, was hospitalized after a fall. There was no Power of Attorney, no Advance Directive—just confusion and stress. The hospital needed a decision, but without guidance, Susan and Michael were stuck. I helped them identify what documents were needed and connected them with a trusted elder law attorney. Together, we built a plan that honored Eleanor’s wishes and gave the family peace of mind. Introduce me to Michael, the son who always keeps the family calendar and quietly manages everything behind the scenes. What Michael really wants is a sense of control—so he’s not left scrambling in a crisis. Ask him, “Has your family ever talked about a plan for the future?”