The role I'm most confident in is leading people through uncertainty.
When families call me, they're often not just facing a care decision—they're facing disagreement. One sibling wants Mom to stay home. Another wants assisted living. Mom wants neither. Everyone is anxious, and every conversation becomes emotional.
What comes naturally to me is bringing calm to chaos. I listen before I advise. I help people separate emotion from facts, create a path forward, and build consensus around difficult decisions.
I don't think my greatest strength is knowing the answers. It's helping people find clarity when uncertainty is at its highest.