Communication is a behavior that I feel is critical to my business. Right from the beginning with a prospect, I ensure they are reminded several times about the time and place for our upcoming consultation. As part of our discussion during the consultation, I communicate expectations, and I reiterate those with my onboarding emails- what they can expect from me as well as what I expect of them.
Once a client, I ensure that I send them a follow-up email after each session for encouragement, when our next meeting is scheduled, and the actions to take for the next meeting.
This ensures that we are both on the same page, and I always tell them if to contact me with any concerns or comments