My culture is getting the job done without clients needing to follow up with me! I request documents from my clients I know is required, and then limit going back to them as much as possible through the loan process. The fewer requests helps increase the pleasantness of the process for the client, and also interrupts them less. This allows the client to focus on packing, moving, etc. I am also in contact with clients at least once a week with updates/status reports on how things are progressing. The touch points during the week let them know I am moving things along on my end, so they can keep doing what they need to do on their end.